A Digital Companion for Guests of the Akvaloo Resort
A modern health resort — but without digital support
Project Goal
- Queues at the reception desk caused by key cards and manual records
- Guests lacked information about services and schedules
- The Guest Relations team was overloaded
- Slow responses and inefficient processes
What did the client request?
“Create a mobile application for us that will become a digital guide and assistant, replacing paper brochures and key cards.”
How we solved the task
step by step
step by step
Step 1
Mobile App Development
Interactive Map — A resort in your pocket with easy navigation;
Service Catalog — SPA, dining, and excursions with prices and schedules;
Online Chat — Ask questions or submit requests in seconds.
Result
Guests stopped getting lost and began finding the information they needed on their own.
Step 2
Integration with 1C:Hotel
Verification by Booking Number — Personalized access without unnecessary steps;
Orders and Billing — History of ordered services and visible account balance;
Real-Time Doctor Schedule — Live updates with synchronized appointment booking
Result
Accurate real-time data display reduced misunderstandings.
Step 3
One large card with a UI screenshot
- Doctor schedules
- Online appointment booking
- Push notifications for appointments
- 1C integration — no administrator involvement required
Result
Queues disappeared. Notifications are automatically sent to doctors.
Project Results
Guest satisfaction increased by 25% based on survey results
Guest Relations response time reduced to under 5 minutes
Paper-based document workflow completely eliminated
Queues at the reception desk reduced by more than 60%
100% guest awareness — all information available on their phone
Project Technology Stack
Contact us — we will develop an application that transforms how guests experience your service.